Shipping Policy
Retail customer shipping is a flat rate fee of $8.65 per order. We are pleased to offer free standard shipping on orders of $100.00 or more. (Wholesale customers pay shipping based on amount purchased. Learn more about wholesale opportunities here.)
By placing your order, you agree to all the terms outlined in our “Shipping Policies” below. Shipping options may be selected at checkout with our Shipping drop down menu.
Armitage Apothecary, LLC processes shipping orders Monday-Friday, from 9:30 a.m. until 1 p.m. MST. Please allow 1-3 days for processing. Once shipped, your order should arrive within 3-7 business days depending on your location. (We are located in Colorado.) Delivery time is calculated in accordance with business days and does not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed even if an expedited shipping method is selected. Unavoidable delay may occur due to extreme weather conditions. Delivery times should only be used as a transit average.
If your parcel is visibly damaged or does not contain the contents you ordered, please retain the package in your possession and notify us via email: info@susanscbd.com so that we may resolve the problem.
Please be advised that we do not replace a lost shipment if the carrier delivered an undamaged parcel to the correct address and the parcel was subsequently removed or damaged by a third, unknown party. You may require “Signature Upon Delivery” for a $2.75 fee through the United States Postal Service. If you have concerns about the safety of your delivery, please contact us to apply the “Signature Upon Delivery ” option.
As always, please email (info@susanscbd.com) with any questions you may have and we will be happy to assist you.
Return Policy
We strive for 100% customer satisfaction. When your order arrives, please check purchased items and contact us immediately if there are any questions or concerns. Because these are personal care products, we can only accept unopened returns within 30 days of purchase (if the safety seal is broken, it’s not returnable) for refund or exchange. Please provide copy of receipt with return. Shipping and handling fees are non-refundable unless it is our error. All credit card orders that meet the return policy will be refunded less the 4% transaction fee that Square charges to us. We are not refunded these fees by Square and therefore cannot offer you a full refund if you cancel your order for any reason. For questions concerning returns please email us at info@susanscbd.com.